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Customer Service Executive | Solar Industry

RM 2,500 - RM 2,800 / month

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Why Join Us?

  • Career Growth: Opportunities to expand skills and responsibilities/ On job training
  • Dynamic Team: Work with a collaborative, and competitive team/Team Building Event & Exercise activities
  • Competitive Benefits: Performance bonus/ Allowance/ Annual increment/ Incentives trips

Key Responsibilities

  • Customer Service (Project Delivery Management): Oversee project updates and manage customer interactions from sales handover through project completion, providing regular progress reports and addressing customer queries.
  • Post-Sales Customer Support: Provide timely and empathetic support for customer complaints, working closely with the team to resolve issues and improve the overall customer experience.
  • Documentation & Compliance: Prepare, checking, and submit essential project documents, liaise with relevant authorities, and ensure timely approvals and smooth solar project progress of applications, approvals, and regulatory compliance on behalf of customers.
  • Undertake ad hoc administrative tasks when required.

Requirements

  • Candidate must possess at least a Diploma or Bachelor’s degree in Business Administration, Customer Service, or related field.
  • Proactive, pleasant character, independent, resourceful & willing to learn attitude.
  • Passionate about customer service, with the ability to engage positively and patiently, and maintain strong client relationships.
  • Candidates fluent in English and Mandarin preferred as role requires candidate to deal with English and Mandarin speaking clients
  • Able to work under challenging and fast- paced environment.

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Language:

  • Mandarin (Preferred)
  • English (Required)
  • Bahasa Malaysia (Preferred)

Work Location: In person