Customer Service Executive | Solar Industry
RM 2,500 - RM 2,800 / month
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Why Join Us?
- Career Growth: Opportunities to expand skills and responsibilities/ On job training
- Dynamic Team: Work with a collaborative, and competitive team/Team Building Event & Exercise activities
- Competitive Benefits: Performance bonus/ Allowance/ Annual increment/ Incentives trips
Key Responsibilities
- Customer Service (Project Delivery Management): Oversee project updates and manage customer interactions from sales handover through project completion, providing regular progress reports and addressing customer queries.
- Post-Sales Customer Support: Provide timely and empathetic support for customer complaints, working closely with the team to resolve issues and improve the overall customer experience.
- Documentation & Compliance: Prepare, checking, and submit essential project documents, liaise with relevant authorities, and ensure timely approvals and smooth solar project progress of applications, approvals, and regulatory compliance on behalf of customers.
- Undertake ad hoc administrative tasks when required.
Requirements
- Candidate must possess at least a Diploma or Bachelor’s degree in Business Administration, Customer Service, or related field.
- Proactive, pleasant character, independent, resourceful & willing to learn attitude.
- Passionate about customer service, with the ability to engage positively and patiently, and maintain strong client relationships.
- Candidates fluent in English and Mandarin preferred as role requires candidate to deal with English and Mandarin speaking clients
- Able to work under challenging and fast- paced environment.
Job Type: Full-time
Pay: RM2,500.00 - RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Language:
- Mandarin (Preferred)
- English (Required)
- Bahasa Malaysia (Preferred)
Work Location: In person