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SUPERVISOR

RM 1,500 - RM 2,500 / month

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  • Oversee daily shop operations and battery installation services with the BHero/MoTec team.
  • Manage staff scheduling and monitor attendance and discipline.
  • Supervise battery stock, tools, and maintain accurate stock movement reports.
  • Handle daily and weekly task reporting using Google Drive and HQ system.
  • Attend to customer complaints and ensure high-quality service delivery.
  • Execute local marketing activities and support overall sales performance.
  • Maintain store cleanliness, staff appearance, and compliance with company SOPs.
  • Manage customer battery warranty claims and replacement procedures according to HQ policy.
  • Coordinate communication and collaboration between branches and HQ, especially regarding inventory transfer, technical support, and inter-branch task handovers.
  • Oversee walk-in customers at the store, assist with enquiries, promote battery products/services, and ensure excellent customer service experience on-site.
  • Ensure all staff comply with company SOPs, including safety, service procedures, communication standards, and the use of company systems.We are looking for a supervisor who will be in charge of managing one of our working shifts
  • Making sure employees that report to you meet performance expectations
  • Ensure great customer service at all levels
  • Ensuring that the work environment is safe, secure and healthy
  • Ability to keep a positive attitude in a fast-paced environment and have an excellent communication skills
  • Keep records and produce reports that will be used to review team performance
  • Monitor team performance, ensuring that tasks are completed accurately and in accordance with company standards
  • Resolve conflicts and address employee concerns or grievances in a timely and professional manner

Job Types: Full-time, Permanent

Pay: RM1,500.00 - RM2,500.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus