
Customer Service Executive (Technical Support) - Mandarin Speaker
RM 3,100 - RM 4,000 / month
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Skillset Recruitment Agency Sdn Bhd is the one stop recruitment provider for executive and non-executive employees across Malaysia. Actively recruiting the right fit talent that can fulfill our client needs. For this position, you will be working under one of our clients, a BPO company based in Ara Damansara, Petaling Jaya
Basic Salary: RM3,100
Benefits:
- up to RM500 KPI allowance
- Night shift allowance RM400
- Training Provided
- EPF & SOCSO
Working Days/Hours: 5 days work, 2 days off, rotational shift up to 3AM
JOB REQUIREMENTS:
- Excellent communication and writing skills in English and Mandarin.
- SPM leavers are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem solving skills and ability to perform under a high paced working environment.
JOB DESCRIPTION:
- Attend to and resolve customer/client questions or complaints via phone call, email or live chat.
- Regularly contacting customers to ensure their experience with a product or service is satisfactory.
- Direct calls from customers to the appropriate department when necessary.
- Ensure positive attitude towards customers at all times.
- Possess strong understanding of company’s products.
- Keep records of customer interactions.
Job Types: Full-time, Contract, Fresh graduate
Pay: RM3,100.00 - RM4,000.00 per month
Benefits:
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you able to work on rotational shift basis?
Education:
- STM/STPM (Preferred)
Language:
- Mandarin (Required)
Work Location: In person