COMPLEX MANAGER - Strata Mall/Complex/Integrated Mixed Development
Complex Manager
Strata Mall/Complex/Integrated Mixed Development
Location: The Summit Mall USJ
Job Type: Full-time
We are seeking a highly skilled and experienced Complex Manager to lead the operations and management of a premier Strata Mall/Complex/Integrated Mixed Development. As the Complex Manager, you will be responsible for overseeing the smooth day-to-day operations of the complex while ensuring the highest standards in tenant relations, facility management, marketing, and financial performance. This role requires a dynamic leader who can effectively navigate the complexities of managing multiple property owners and ensure a seamless shopping experience for all stakeholders.
· Complex/Mall Operations & Facility Management:
· Oversee the daily operations, ensuring cleanliness, safety, and efficiency.
· Manage services including facility maintenance, security, housekeeping, and parking.
· Ensure compliance with Malaysian safety regulations, fire codes, and health standards.
· Collaborate with Joint Management Body (JMB) / Management Corporation (MC) to resolve operational issues.
· Implement cost-effective building maintenance solutions and sustainability practices.
· Address emergency situations such as security incidents or equipment breakdowns.
Strata Management & Stakeholder Coordination:
o Serve as the primary liaison between strata owners, tenants, JMB/MC, and authorities.
o Navigate the complexities of managing multiple strata-titled property owners with diverse interests.
o Ensure compliance with the Strata Management Act 2013 (SMA 2013) and other property laws.
o Attend JMB/MC meetings, presenting reports and addressing concerns from strata owners.
o Resolve conflicts and disputes diplomatically between strata owners and tenants.
Tenant & Lease Management:
o Build and maintain strong relationships with tenants to ensure high occupancy rates and satisfaction.
o Oversee lease agreements, renewals, and rental negotiations while balancing strata owner interests.
o Ensure a balanced tenant mix to enhance footfall and engagement.
o Support tenants with business growth strategies, promotions, and customer engagement initiatives.
o Mediate tenant concerns and disputes when necessary.
Marketing, Community Engagement & Footfall Growth:
o Develop and implement innovative marketing strategies to attract shoppers and increase visibility.
o Organise events, seasonal promotions, and brand partnerships to drive traffic.
o Engage with the local community to understand their needs and shopping preferences.
o Leverage digital marketing, social media, and loyalty programs to increase customer retention.
o Collaborate with strata owners to enhance the mall’s long-term branding and market positioning.
Financial & Budget Management:
o Oversee the mall’s financial performance, including rental income and operational expenses.
o Ensure transparency in financial reporting to stakeholders, particularly JMB/MC and strata owners.
o Manage service charges, sinking funds, and financial contributions from strata owners.
o Control operational costs while maximising profitability for tenants and owners.
o Provide periodic financial reports and strategic recommendations.
· Team Leadership & Compliance Management:
o Lead and supervise the operational team, including security, maintenance, and leasing staff.
o Ensure compliance with government regulations, licensing, and safety standards.
o Coordinate with local authorities for necessary approvals and compliance matters.
o Foster teamwork and professionalism within the management team.
Qualifications & Skills:
· Education: Bachelor’s or Master’s degree in Business Administration, Real Estate
Management, Facilities Management, or a related field.
· Experience: Minimum 7-10 years of experience in shopping mall management,
strata property management, or retail operations in Malaysia.
Skills:
o Strong understanding of Strata Management Act 2013 (SMA 2013) and Malaysian property laws.
o Excellent stakeholder management skills for handling strata owners, JMB/MC, tenants, and authorities.
o Expertise in negotiation, leasing, and conflict resolution.
o Strong financial management and budget control skills.
o Experience in marketing, event planning, and customer engagement.
o Proficiency in English and Bahasa Malaysia (Mandarin is a plus).
If you are a seasoned leader with a proven track record in integrated mixed development management, and you thrive in a dynamic and challenging environment, we would love to hear from you.
How to Apply:
Interested candidates are invited to submit their resumes and cover letters to:
Job Types: Full-time, Permanent
Pay: RM5,500.00 - RM7,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Performance bonus
Work Location: In person
Expected Start Date: 06/01/2025