Credit Collector
This role involves leading and managing a small collection team to drive repayment results, improve processes, and enhance customer experience. The candidate will be responsible for overseeing daily operations, coaching team members, and directly handling complex collection cases. Key duties include setting and tracking KPIs, formulating collection strategies, optimizing workflows, preparing reports, and ensuring all interactions are handled professionally and empathetically. Ideal candidates should have at least 3 years of experience in collections, preferably within personal financing or easy payment schemes, with leadership exposure and strong negotiation and communication skills. Fluency in Bahasa Malaysia and English is required, along with a proactive, target-driven mindset and passion for responsible lending.
Job Type: Full-time
Pay: Up to RM10,000.00 per month
Benefits:
- Professional development
Supplemental Pay:
- Performance bonus
Work Location: In person