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Customer Account Consultant

RM 2,500 - RM 3,500 / month

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Company: Smooth Melody Credit Sdn. Bhd.
Position: Customer Account Counsultant
Location: Gombak, Kuala Lumpur
Interview In person

Key Responsibilities:

1. Sales & Business Development

  • Actively promote and sell personal loan products to prospective customers.
  • Achieve and exceed monthly sales targets through proactive outreach (cold calls, walk-ins, referrals, and digital channels).
  • Educate clients on loan features, repayment terms, and eligibility requirements to help them make informed decisions.

2. Customer Service

  • Serve as the main point of contact for loan inquiries, guiding customers from application to approval.
  • Resolve customer concerns promptly and professionally, ensuring a seamless and positive experience.
  • Build and nurture long-term client relationships to foster loyalty and repeat business.

3. Data Entry & Documentation

  • Accurately enter and update customer data in the company’s system, ensuring all information is current and error-free.
  • Review and verify loan applications for completeness and compliance with company policies.
  • Generate and maintain reports on sales metrics, customer feedback, and application progress.

Requirements:

1. Diploma or above education qualification.
2. Related experience in sales, customer service is an advantage.
3. Basic computer skills (MS Office software).

Working hours:

Monday-Friday: 8.30am to 5.30pm
Saturday: 8.30am to 1.30pm

Any interested candidate may send your resume to [email protected] or Indeed for us to review.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Holidays
  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Work Location: In person