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Customer Account Consultant
RM 2,500 - RM 3,500 / month
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Company: Smooth Melody Credit Sdn. Bhd.
Position: Customer Account Counsultant
Location: Gombak, Kuala Lumpur
Interview In person
Key Responsibilities:
1. Sales & Business Development
- Actively promote and sell personal loan products to prospective customers.
- Achieve and exceed monthly sales targets through proactive outreach (cold calls, walk-ins, referrals, and digital channels).
- Educate clients on loan features, repayment terms, and eligibility requirements to help them make informed decisions.
2. Customer Service
- Serve as the main point of contact for loan inquiries, guiding customers from application to approval.
- Resolve customer concerns promptly and professionally, ensuring a seamless and positive experience.
- Build and nurture long-term client relationships to foster loyalty and repeat business.
3. Data Entry & Documentation
- Accurately enter and update customer data in the company’s system, ensuring all information is current and error-free.
- Review and verify loan applications for completeness and compliance with company policies.
- Generate and maintain reports on sales metrics, customer feedback, and application progress.
Requirements:
1. Diploma or above education qualification.
2. Related experience in sales, customer service is an advantage.
3. Basic computer skills (MS Office software).
Working hours:
Monday-Friday: 8.30am to 5.30pm
Saturday: 8.30am to 1.30pm
Any interested candidate may send your resume to [email protected] or Indeed for us to review.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Holidays
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Work Location: In person