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Customer Service Representative

RM 3,000 - RM 5,000 / month

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  1. Responsible for all messages online, including Facebook, Instagram & XiaoHongShu inquiries, comments, reviews, text messages etc.
  2. To ensure high message responsiveness and customer engagement, as well as ensure achieving the assigned target for appointments inbound via online.
  3. Via online, to understand customers’ concerns, provide relevant solutions and treatment recommendations and encourage customers to purchase first trial promotion.
  4. Work closely within the marketing and operation team to ensure successful implementation of all marketing plans and activities.
  5. Assist on online campaigns, including idea brainstorming for social media postings.

Working Hours:

  • 6 days per week during probationary period (2 months).
  • 5 days per week after probationary period.
  • 10am - 7pm (off day will be on weekdays, compulsory to work on weekend and public holidays, working on public holidays will be replaced with leaves or double pay).

Benefits / Why Join Us?

  • Yearly bonus
  • Basic + Commissions
  • Medical allowance
  • Dental allowance
  • Monthly pantry allowance
  • Work life balance culture
  • Young, fun & passionate team