Inbound Call Center Agent

Job Responsibilities: This role involves handling inbound calls from customers regarding Medical Takaful certificate repricing, providing accurate information, addressing concerns and ensuring a positive customer experience. You will be a key point of contact for the customer navigating process. Answer incoming calls from customers regarding Medical Takaful certificate repricing, listening attentively to their needs and questions. Offer clear and concise information about Medical Takaful certificate repricing, including reasons for changes, new cover options, and potential impacts on premiums, Follow the FAQs provided. Empathetically address customer concerns and questions about repricing, offering solutions and alternatives where possible as highlighted in FAQs. Accurately document all customer interactions, including questions, concerns, and resolutions, in the company’s CRM system. Ensure accuracy and completeness of customer data within the CRM system, adhering to data privacy and security protocols. Follow all company policies and procedures related to customer service, medical takaful repricing and data handling. Properly escalate complex or unresolved issues to appropriate personnel (supervisor) for future assistance. Participate in team meetings, training sessions on Medical Takaful repricing. Strive to exceed customer expectations by providing exceptional service and resolving customer concern in Medical Takaful repricing efficiently and effectively. Job Requirements: SPM and above Fresh graduates are welcome to apply - Training provided Basic understanding of Takaful principles and certificate about Medical Takaful repricing processes. Proficiency in using computer systems, CRM software and other relevant tools is an added advantage. High School Diploma or Equivalent Experience in Customer Service or Call Center is added advantage Excellent Communication Skills: Strong verbal and written communication skills, with the ability to clearly and concisely communicate with customers. Active Listening Skills: Ability to actively listen to customer concern and questions, understanding their needs and concerns.