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- Focus on cross functional process improvements, drive EDM/payroll project, able to champion and drive closure for complex issues
- Ability to analyze situation, explain the rationale and implications before responding to a query
- Manage ambiguity in a complex situation or functional teams and provide clear and consistent interpretation of guidelines
- Identify, prioritize and allocate any workload balances by collaborating with manager and team
- Tactical solutions to complex process problems across functional / business areas or complex system problems in own area/across areas.
- Understand the upstream and downstream impact upon own and other functional areas
- Anticipate problems, propose solutions; implement solutions; and follow-ups
- Must have at least Bachelor’s degree in HR, Business Admin, Psychology
- Must have advanced language proficiency in English, Simplified & Traditional Mandarin
- Must have Workday data management experience
- ServiceNow experience is an added advantage