Retail Outlet Supervisor - Klang Valley (Logistic Industry)
RM 4,000 - RM 5,000 / month
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Job Description:
- Identify and understand diverse customer needs to provide tailored solutions that ensure a high level of customer satisfaction.
- Maintain quality customer service by streamlining processes, offering feedback to the country retail team, and conducting retail audits within the designated area.
- Support the execution of country-wide sales and marketing initiatives at the retail point-of-sale.
- Ensure effective implementation and operation of Local Store Marketing (LSM) programs to maximize market penetration and revenue.
- Stay informed on competitor activities and propose strategic responses to mitigate local and regional competitive threats.
- Enforce standard operating procedures and guidelines to monitor compliance and performance metrics.
- Deliver frontline staff training in Best-in-Class retail practices.
- Provide leadership and coaching to retail staff to support the achievement of sales and revenue goals.
- Source cost-effective local contractors and suppliers to support store operations while maintaining a high-quality retail experience.
- Oversee outsourced vendors and staff to ensure smooth daily operations of retail outlets.
- Coordinate with the country team on outlet development and operational management.
- Collect and analyze data to prepare store scorecards and implement standardized outlet management procedures.
- Conduct daily cash reconciliation and manage cash/credit card transactions across assigned retail outlets.
- Manage and report on the Petty Cash Fund for the area, including budgeting and expense tracking.
- Facilitate accurate and timely data transfers between Express Centers and the country office.
- Monitor area performance using store scorecard metrics and recommend improvements.
- Analyze customer adoption of shipment automation tools and optimize POS operations.
- Align store hours with customer demand and ensure consistent implementation across all outlets.
- Manage staff scheduling, ensuring low absenteeism and tardiness, and uphold grooming standards.
- Ensure availability of essential supplies and marketing materials at all outlets within the area.
- Conduct regular performance evaluations and provide training or mentoring as needed.
Requirements:
- Demonstrates a high degree of creativity, resourcefulness, innovation, and empathy.
- Strong relationship-building skills and the ability to network across various organizational levels and business units.
- Minimum of 4 years’ experience in retail sales and area marketing.
- Proven experience in sales operations and understanding of sales processes.
- Comprehensive knowledge of retail operations from both service and sales perspectives.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
- Weekend jobs
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Retail Outlet Supervisor: 4 years (Preferred)
- Retail Sales: 4 years (Preferred)
- Logistics: 4 years (Preferred)
Language:
- English (Preferred)
License/Certification:
- Driving License (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person