Epicareer Might not Working Properly
Learn More

Retail Outlet Supervisor - Klang Valley (Logistic Industry)

RM 4,000 - RM 5,000 / month

Checking job availability...

Original
Simplified

Job Description:

  • Identify and understand diverse customer needs to provide tailored solutions that ensure a high level of customer satisfaction.
  • Maintain quality customer service by streamlining processes, offering feedback to the country retail team, and conducting retail audits within the designated area.
  • Support the execution of country-wide sales and marketing initiatives at the retail point-of-sale.
  • Ensure effective implementation and operation of Local Store Marketing (LSM) programs to maximize market penetration and revenue.
  • Stay informed on competitor activities and propose strategic responses to mitigate local and regional competitive threats.
  • Enforce standard operating procedures and guidelines to monitor compliance and performance metrics.
  • Deliver frontline staff training in Best-in-Class retail practices.
  • Provide leadership and coaching to retail staff to support the achievement of sales and revenue goals.
  • Source cost-effective local contractors and suppliers to support store operations while maintaining a high-quality retail experience.
  • Oversee outsourced vendors and staff to ensure smooth daily operations of retail outlets.
  • Coordinate with the country team on outlet development and operational management.
  • Collect and analyze data to prepare store scorecards and implement standardized outlet management procedures.
  • Conduct daily cash reconciliation and manage cash/credit card transactions across assigned retail outlets.
  • Manage and report on the Petty Cash Fund for the area, including budgeting and expense tracking.
  • Facilitate accurate and timely data transfers between Express Centers and the country office.
  • Monitor area performance using store scorecard metrics and recommend improvements.
  • Analyze customer adoption of shipment automation tools and optimize POS operations.
  • Align store hours with customer demand and ensure consistent implementation across all outlets.
  • Manage staff scheduling, ensuring low absenteeism and tardiness, and uphold grooming standards.
  • Ensure availability of essential supplies and marketing materials at all outlets within the area.
  • Conduct regular performance evaluations and provide training or mentoring as needed.

Requirements:

  • Demonstrates a high degree of creativity, resourcefulness, innovation, and empathy.
  • Strong relationship-building skills and the ability to network across various organizational levels and business units.
  • Minimum of 4 years’ experience in retail sales and area marketing.
  • Proven experience in sales operations and understanding of sales processes.
  • Comprehensive knowledge of retail operations from both service and sales perspectives.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend jobs

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Retail Outlet Supervisor: 4 years (Preferred)
  • Retail Sales: 4 years (Preferred)
  • Logistics: 4 years (Preferred)

Language:

  • English (Preferred)

License/Certification:

  • Driving License (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person