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Client Servicing Professional

RM 2,500 - RM 3,500 / month

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1. Client Communication & Relationship Management

  • - Serve as the primary point of contact for clients.
  • - Build and maintain long-term relationships by understanding client needs.
  • - Conduct regular check-ins, meetings, and updates to ensure client satisfaction.

2. Account Management

  • - Handle client accounts, ensuring smooth operations and retention.
  • - Monitor contract renewals and negotiate terms when necessary.

3. Project Coordination & Delivery

  • - Work with internal teams (sales, marketing, operations, etc.) to ensure timely delivery of services.
  • - Track project progress and provide updates to clients.
  • - Ensure all deliverables meet client expectations and quality standards.

4. Issue Resolution & Support

  • - Address client concerns, complaints, and queries promptly.
  • - Troubleshoot problems and collaborate with relevant departments to find solutions.
  • - Escalate critical issues to senior management when needed.

5. Reporting & Documentation

  • - Maintain records of client interactions, contracts, and feedback.
  • - Prepare reports on account status, client satisfaction, and key metrics.
  • - Analyze client data to improve service strategies.

6. Market & Competitor Awareness

  • - Stay updated on industry trends and competitor activities.
  • - Provide insights to clients on best practices and new opportunities.
  • Minimum education: SPM and above
  • Language required: English & Mandarin
  • Skills required: Communication Skills, Problem-Solving Skills, Customer Relationship Management (CRM)
  • Fresh graduates are encouraged to apply
  • Excellent communication & interpersonal skills
  • Strong problem-solving & negotiation abilities
  • Customer-centric mindset
  • Time management & multitasking
  • Analytical thinking & attention to detail
  • Proficiency in Microsoft Skill
  • EPF & SOCSO
  • Annual leave
  • Medical Leave