
Client Servicing Professional
RM 2,500 - RM 3,500 / month
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1. Client Communication & Relationship Management
- - Serve as the primary point of contact for clients.
- - Build and maintain long-term relationships by understanding client needs.
- - Conduct regular check-ins, meetings, and updates to ensure client satisfaction.
2. Account Management
- - Handle client accounts, ensuring smooth operations and retention.
- - Monitor contract renewals and negotiate terms when necessary.
3. Project Coordination & Delivery
- - Work with internal teams (sales, marketing, operations, etc.) to ensure timely delivery of services.
- - Track project progress and provide updates to clients.
- - Ensure all deliverables meet client expectations and quality standards.
4. Issue Resolution & Support
- - Address client concerns, complaints, and queries promptly.
- - Troubleshoot problems and collaborate with relevant departments to find solutions.
- - Escalate critical issues to senior management when needed.
5. Reporting & Documentation
- - Maintain records of client interactions, contracts, and feedback.
- - Prepare reports on account status, client satisfaction, and key metrics.
- - Analyze client data to improve service strategies.
6. Market & Competitor Awareness
- - Stay updated on industry trends and competitor activities.
- - Provide insights to clients on best practices and new opportunities.
- Minimum education: SPM and above
- Language required: English & Mandarin
- Skills required: Communication Skills, Problem-Solving Skills, Customer Relationship Management (CRM)
- Fresh graduates are encouraged to apply
- Excellent communication & interpersonal skills
- Strong problem-solving & negotiation abilities
- Customer-centric mindset
- Time management & multitasking
- Analytical thinking & attention to detail
- Proficiency in Microsoft Skill
- EPF & SOCSO
- Annual leave
- Medical Leave