Print Support Specialist

Job/Position Title: Print Support Specialist Department: Sales and Marketing Department Division/ Location (HO/ Store): Tobacco Sales, Janoschka Malaysia Current Jobholder: (Name) Reports directly to: Sales Tobacco Manager (Job/Position title) Functionally reporting to: Sales Tobacco Manager (Job/Position title) Direct Reports: None Number of Indirect Reports: None JOB DESCRIPTION The Print Support Specialist at Janoschka provides technical support and expertise in the printing process, ensuring high-quality output and efficient production workflows. This role involves working closely with clients, the production team, and other stakeholders to resolve technical issues, optimize print processes, and maintain equipment. Key Responsibilities: • Provide technical assistance to clients and internal teams regarding print-related issues. • Troubleshoot and resolve printing problems to ensure high-quality output. • Analyse and improve print production processes to enhance efficiency and quality. • Implement best practices and standard operating procedures for print operations. • Work directly with clients to understand their printing requirements and provide technical guidance. • Assist in the development of print specifications and ensure they are met. SCOPE OF RESPONSIBILITIES & ACCOUNTABILITIES: 1.0 Key Result Area: Technical Support 1.1 Major Supporting Activities: • Troubleshoot and resolve printing problems, providing timely and effective solutions to ensure uninterrupted production. • If needed to be on site at customer base to extend support • Manage and coordinate Barrel Proof event with customer and internally 1.2 Expected Outcome: • To ensure customer expectation is met without any negative feedback. • BP schedule is managed well and executed as pre-agreed with customer. 2.0 Key Result Area: Process Optimization 2.1 Major Supporting Area: • Analyze current print production processes and identify areas for improvement 2.2 Expected Outcome: • To solve printability issues during internal proofing either Barrel Proof or production’s cylinder proof. 3.0 Key Result Area: Client Interaction 3.1 Major Supporting Activities: • Provide expert advice on print specifications, materials, and techniques to achieve the desired outcome. 3.2 Expected Outcome: • To advise customer/client on the limitation in printing. AUTHORITY TO MAKE DECISIONS i. Internal Controls • Inks and boards usage. • Colors sequence. ii. Responsibility • Observe and support Barrel Proof / Cylinder Proof iii. Accountability • Barrel Proof Report preparation. • Duty to answer for the success or failure of barrel proof / validation. DIMENSIONS • Expenses Authorization = Not Applicable • Annual Training Budget = Not Applicable • Maintenance Budget = Not Applicable • Others = None JOB KNOWLEDGE A. Education Qualification • A diploma or equivalent is required. • Conversant in English B. Working Experience • Minimum 2-5 years of working experience in FMCG and related industry (e.g. paper printing, plastic printing, ROTO Gravure cylinder making and packaging). C. Skills and Knowledge • Technical Proficiency: Strong knowledge of printing processes, equipment, and materials. • Problem-Solving: Excellent analytical skills with the ability to diagnose and resolve technical issues efficiently. • Communication: Superior verbal and written communication skills for effective client and team interactions. • Attention to Detail: Keen eye for detail to ensure high-quality print outputs. • Organizational Skills: Ability to manage multiple tasks and projects concurrently with precision. • Team Collaboration: Strong teamwork skills to work effectively with different departments and external partners. • Experience: Prior experience in a print support or related technical role within the printing industry is highly desirable.