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ICT Service Coordinator (Reply By Whatsapp.Please Check)

Salary undisclosed

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The primary job function of a ICT Service Coordinator revolves around ensuring the smooth and efficient delivery of computer and IT-related services within an organization or to external clients. Service Coordinator Job Responsibility : - Central Point of Contact: Act as the primary point of contact for ICT service requests and issues. - Service Request Management: Receive, log, categorize, prioritize, and assign service requests and incidents. - Coordination & Communication: Coordinate with technical teams, end-users, and potentially vendors to ensure timely and effective resolution. - Scheduling & Dispatch: Schedule service appointments, dispatch technicians, and manage their workload. - Tracking & Monitoring: Track the progress of service requests, monitor resolution times, and ensure adherence to service level agreements (SLAs). - Customer Service: Provide excellent customer service by keeping users informed of the status of their requests and ensuring their satisfaction. - Documentation & Reporting: To provide monthly summary report of the cases done of each vendor/customer