Field Network Technician

This job requires providing real-time, cross-domain proactive network-wide troubleshooting, incident management, network maintenance, network security and network control for multi-technology, multi-service and multi-vendor networks. Its main function is to ensure our Danawa and customer’s networks and services are operating at the optimum level, while retaining and improving network standards and integrity. Access Network (UPE & CPE) Field Support Engineers use their technical skills and knowledge of processes, systems and procedures to assure maximum network availability. The engineer provides troubleshooting, incident management, release/configuration management and regular maintenance task, as well as escalation management. This effort is directed at recognizing and resolving technical problems associated with the Danawa and customer’s networks, systems and services. Key Responsibilities: • 2nd level Incident and Problem Management for Network elements • Configuration management • Proactive maintenance (regular tasks) • Corrective maintenance (including on-call – 24x7) • Software rollout management (maintenance & new software releases) Qualification And Education Requirements: • Certificate or Diploma or Degree in the field of telecommunications, electronics or equivalent relevant experience • Minimum 1 years working experience in the related field is an advantage. • Working At Height (WAH) Certificate would be an advantage • Working knowledge of the following technologies: IP, Ethernet, Network • Analytical mind with good problem solving skills and able to work independently and under time pressure • Strong written and verbal communication skills in Bahasa Malaysia (BM) and English • Professional and positive approach • High achiever and self-motivated • Team player, Culturally adaptable and flexible • Ability to assimilate quickly and act decisively • Willing to travel