Area Supervisor/ Area Manager

Role & Responsibilities: • Multi-Site Oversight: Oversee multiple store locations, conduct regular visits, and ensure district performance meets KPIs, customer service, and operational standards. • Results-Driven Leadership: Support and guide Store Managers on operational strategies to enhance performance across the district. • People Development: Manage, coach, and mentor teams to promote continuous improvement and personal growth. • Team Culture: Foster a positive work environment that encourages teamwork, open communication, and ownership. • Operational Excellence: Ensure stores operate efficiently while upholding company standards in quality, cleanliness, and service; identify and address areas for improvement. • Performance Monitoring: Track and support the effectiveness, compliance, and impact of sales-building initiatives to drive revenue. • Customer Experience: Champion excellent customer service and empower staff to deliver consistent and high-quality experiences. • Compliance & Safety: Ensure adherence to SOPs, company policies, procedures, and relevant regulations. • Data Analysis: Analyse sales and customer data to support data-driven decision-making and improvement initiatives. Requirements: • Educational Background: Minimum of a Diploma or Degree in any discipline. • Relevant Experience: At least 2 years of experience in F&B management, with a proven track record of overseeing multiple outlets or locations successfully. • Communication Skills: Proficient in both written and spoken English; fluent in Mandarin to communicate with local and overseas stakeholders. • Independent Worker: Demonstrated ability to drive sales growth and operational efficiency while working independently in a fast-paced environment. • Technical Proficiency: Proficient in Microsoft Office applications, especially Excel and Word; experience with Point of Sale (POS) systems. • Analytical Mindset: Strong organizational and time-management skills, with excellent problem-solving and decision-making abilities and a customer-centric approach. • Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build effective relationships with staff, customers, and stakeholders. • Leadership & People Management: Capable of inspiring, motivating, coaching, and developing teams; thrives in a dynamic environment with high energy and a can-do attitude. • Travel Requirement: Willing to travel; outstation assignments may be required.