
Travel Assistance Coordinator
RM 2,000 - RM 2,499 / month
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=Assist policyholders by delivering clear, accurate information and offering suitable solutions to address their concerns. =Handle incoming calls and manage cases related to lost items, travel delays, medical emergencies, and legal referrals. =Share policy information, claim updates, and renewal details with both customers and service providers. =Arrange and carry out follow-up calls for complex cases, ensuring every interaction is thoroughly documented. =Work closely with vendors, external partners, and family members during active case management. =Maintain precise records of all case activities in designated systems. =Provide round-the-clock emergency assistance to travelers facing medical situations, lost baggage, or travel interruptions. =Coordinate with hospitals, healthcare providers, airlines, and transport companies to resolve issues efficiently. =Support emergency response efforts during incidents such as accidents, natural disasters, or critical health events. =Engage in regular coaching sessions with your team leader to improve performance and foster open communication.