
IT Production Support
Salary undisclosed
Checking job availability...
Original
Simplified
Support business operations area on functional issues raised on their areas by improving performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams. Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordance with group processes and procedures. Monitor, analyze and reports root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams. Monitor and test functionally the applications perimeter used in the business area. Keep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process) Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter. Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks. Enrich procedures & documentation about production issues and resolved case. Requirements Bachelor's or master degree in information technology, engineering, or finance/Banking industry (with a strong IT appetite) Certification ITIL is a plus Strong IT background (either in applicative development or in crea) Understand or experience in data feeding: MQ, FTPs, Understand or experience in SQL (preferably Oracle): Standard query like select or update Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance) Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira