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Admin Mobile Technician, Shopee Express

Salary undisclosed

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Department Operations
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Schedule and manage workshop appointments for clients and ensure technicians are allocated efficiently.
  • Handle customer inquiries, quotes, and order parts for necessary services.
  • Maintain accurate records of all services, including customer details, job status, and parts used.
  • Assist with invoicing, billing, and processing payments.
  • Support with inventory management, ensuring that parts and materials are well-stocked.
  • Assist with payroll and other HR-related tasks as needed.
  • Organize and maintain documentation, including service manuals, client records, and warranty information.
Requirements:
  • 2-3 years of administrative experience, ideally in a workshop or service setting.
  • Strong organizational skills and proficiency in office software, including Word and Excel, along with basic accounting knowledge.
  • Keen attention to detail, with the ability to effectively manage schedules, paperwork, and communications.
  • Excellent verbal and written communication skills.
  • Proven ability to multitask and thrive in a fast-paced environment.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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