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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
A

Collection Team Lead

RM 10,000 - RM 10,000 / month
Checking job availability...
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The Opportunity

We’re looking for a Collection Team Lead to join our fast-growing team. You will lead a team of 3 executives, work closely with management to set the collection strategy, determine and monitor KPIs, and roll up your sleeves to drive hands-on collection results. You’ll working closely with the CEO and have a clear career path into management or credit, depending on your growth ambitions.

What Will You Be Doing?

  • Lead & Manage: Supervise and guide a team of 3 collection executives to meet individual and team KPIs.
  • Process & Strategy: Formulate and improve collection workflows, scripts, and escalation procedures to drive repayment efficiency and customer experience.
  • Hands-On Collections: Contact, negotiate, and follow up with customers for repayments, settlements, or structured payment plans—especially on more complex or escalated accounts.
  • Reporting & Insights: Track team performance, prepare weekly/monthly reports, and provide recommendations to improve recovery rates and reduce overdue cases.
  • Customer Experience: Ensure all customer interactions are handled in a professional, empathetic and respectful manner—aligned with Direct Lending’s mission of financial inclusion.
  • Continuous Improvement: Identify patterns and challenges in collection and propose solutions to enhance team performance and business growth.

Are You the One?

  • Minimum 3 years of experience in collections, preferably in personal financing, easy payment schemes, or business financing.
  • Experience leading or mentoring a team
  • Strong communicator and negotiator—able to handle tough conversations with empathy and firmness.
  • Results-oriented, motivated by targets, and always looking for ways to improve.
  • Highly organized, detail-oriented, and persistent in follow-ups.
  • Good command of Bahasa Malaysia and English.
  • Passionate about helping customers and making a positive impact through responsible lending.

Key Highlights & Benefits

  • Attractive Package: Competitive basic salary with uncapped performance incentive. EPF, SOCSO, annual leave, and medical benefits included.
  • Career Growth: High growth and career advancement opportunities. Pathway to managerial or cross-functional roles such as credit. You’ll work closely with the CEO.
  • Be Part of a Winning Team: Join the award-winning team behind Malaysia’s first fully digital, Shariah-compliant auto service and vehicle takaful financing solution — helping over 25,000 car owners to address their financing needs affordably.
  • Modern Work Environment: Casual dress code with hybrid work arrangement. Cool, modern office next to MRT TTDI station with a well-stocked pantry (snacks/coffee/tea).

Job Type: Full-time

Pay: Up to RM10,000.00 per month

Benefits:

  • Health insurance
  • Professional development
  • Work from home

Schedule:

  • Monday to Friday

Work Location: In person