A. Job Purpose:
1. Providing service and customer support during at site.
2. Managing all on site installation, repair, maintenance and test tasks.
3. Diagnosing errors or technical problems and determining proper solutions.
4. Onsite support from 9 AM to 6 PM
5. Onsite support by Shifts 9 AM to 9 PM / 9 PM to 9 AM (for Lapangan Terbang Antarabangsa Kuala Lumpur T1 and T2 only)
6. Offsite support as per request during weekends and Public Holidays
B. Location:
1. Pusat Imigresen Pintu Keluar/Masuk Rantau Panjang, Kelantan
2. Pusat Imigresen Pintu Keluar/Masuk Sungai Tujuh, Miri Sarawak
3. Pusat Imigresen Pintu Keluar/Masuk Bukit Kayu Hitam, Kedah
4. Pusat Imigresen Pintu Keluar/Masuk Padang Besar, Perlis
5. Lapangan Terbang Antarabangsa Kuala Lumpur T1
6. Lapangan Terbang Antarabangsa Kuala Lumpur T2
C. Roles & Responsibilities:
1. Installing and configuring computer hardware (PC), Passport scanner with software, software, systems, and networks.
2. To do operational planning such as routine maintenance and problem-solving related operations.
3. To ensure routine task is according to specification and compliance.
4. Make prompt decision/action on problems arise.
5. To inform the supervisors for any unresolved issues at the subordinate level so that follow-up actions will be taken.
6. To provide first-line investigation and diagnosis include identifying, troubleshooting, updating, repairing, installing and replacing hardware, software and network issue.
7. To provide assistance and involve in corrective maintenance and preventive maintenance include notify the parties if any announcement about the routine service maintenance by other parties or system.
8. To support the daily operations activities and fulfil obligations to ensure the system at site is running smoothly include support for roll-out of new applications and testing
9. To patrol and routine supervise the system and report if any performance issue and inconsistent of the system or hardware for reporting and escalation purpose.
10. To coordinate and build good relationship with project team, superiors, customers and vendors.
11. To attend logs relevant incident ticket or service request details to ensure incident resolved within SLA.
12. To monitor, record and report about the job completion from third party service provider or principal include service, hardware and etc.
13. To ensure well attire and follow safety procedure or protocol of building management when on duty.
14. To provide immediate response and assistance to customer and users.
15. To provide guidance to resolve operations issue include attend inquiries of users related to technical issue
16. Assist to investigate and resolve new support requests.
17. To obtain necessary approval include sending letter and follow up with customer/ parties for the maintenance request.
18. Produce timely and detailed service reports and documents. Ensure all documentation are complete according to SOP and within SLA.
19. Follow all company’s process, procedures and protocols. Adhere to schedule arranged and inform immediate supervisor or HR for any issue related to work schedule i.e. attendance, leave, claim etc.
20. Any additional job related task assigned by supervisor
21. To do Preventive Maintenance
D. Knowledge & Skill
Education / Professional Qualification
- Minimum SPM/ Certificate/ Diploma or Degree Information Technology, Computer Science, Mechanical & Electrical Engineering related field or other equivalent
Professional Experience
· Minimum 1 years of working experience.
· Ability to troubleshoot, test, repair and service technical equipment
· Ability to work flexible shifts and to adapt to changing work schedules
· Strong problem solving and leader skills
Job Type: Contract
Contract length: 36 months
Pay: RM2,000.00 - RM3,500.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
Work Location: In person