We are seeking a highly motivated and experienced Retail HR Trainer to join our team. This role is responsible for equipping frontline employees with the knowledge, skills, and behaviors required to maintain operational excellence across multiple retail locations. The Retail Trainer will travel between outlets to conduct training, assess staff performance, ensure compliance with Standard Operating Procedures (SOPs), and enhance the overall customer experience. The ideal candidate will have strong communication skills, hands-on coaching experience, and a passion for developing people in a fast-paced retail environment.
Responsibilities:
1. Training Program Development:
- Design, develop, and implement effective training programs tailored to retail staff needs, focusing on improving product knowledge, customer service, sales techniques, and company policies.
- Customize training materials, including handouts, presentations, e-learning content, and practical exercises, to suit various learning styles and different levels of staff experience.
2.Create Training Videos:
- Produce high-quality training videos that demonstrate key retail procedures, customer service standards, product knowledge, and sales techniques.
- Ensure videos are engaging, easy to understand, and accessible for all employees, whether used in onboarding or ongoing training.
3.Prepare Training Materials:
- Develop and update comprehensive training materials, including presentations, manuals, worksheets, and assessments, for both in-person and online training sessions.
- Ensure that materials are clear, concise, and aligned with the company’s values, policies, and retail strategies.
4.Conduct Training Sessions:
- Deliver engaging and informative training sessions to new hires, existing employees to enhance retail skills, knowledge, and performance.
- Conduct both in-person and virtual training programs, ensuring high levels of engagement and learning retention.
5.Employee Onboarding and Induction:
- Lead onboarding and induction training programs for new retail staff to ensure they are well-equipped to succeed in their roles from day one.
- Ensure all new hires understand company values, policies, and operational procedures through structured training.
6.Assess Training Effectiveness:
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics to determine knowledge retention and application in real-world scenarios.
- Use feedback to adjust and improve future training sessions.
7.Continuous Learning and Development:
- Stay up-to-date with the latest retail industry trends, product updates, and training techniques to ensure the training programs remain relevant and effective.
- Recommend additional training or development opportunities based on individual or team performance needs.
9.Coaching and Mentoring:
- Provide ongoing support and coaching to employees after initial training, offering guidance to ensure long-term success.
- Mentor team members by demonstrating best practices in customer service, sales techniques, and conflict resolution.
10.Store Visits and Hands-On Training:
- Regularly visit retail locations to observe staff performance, identify training gaps, and provide hands-on support and guidance where needed.
- Offer in-store training sessions to address specific challenges or areas of improvement.
11.Reporting and Documentation:
- Maintain accurate records of all training activities, employee progress, and training results.
- Prepare and present regular reports on training outcomes, challenges, and recommendations for improvement to management
Required Skills and Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 3-5 years of experience in retail management or training.
- Proven experience in designing and delivering retail training programs or instructional content is a plus.
- Excellent communication, interpersonal, and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with video production tools (e.g., Adobe Premiere, Camtasia, etc.) for creating training videos is an advantage.
- Certification in Training and Development (e.g., CPTD, CPLP) or related professional certifications is an advantage.
- Strong understanding of retail operations, customer service, and sales principles.
- Familiarity with adult learning principles and instructional design methodologies.
- Willing to work at Selangor， Kuala Lumpur and also Johor.
- Willing to travel outstation.
Why Join Us:
- We give out performance bonus yearly.
- Staff purchase with discounted rates, given to those who wish to purchase company products.
- Free Parking at company building.
- Company-wide annual dinners will be held every year as employee recognition award celebrations.
- Provide training program to enhance employee skills.
- You will have plenty of opportunity to grow as a pioneer in our industry.
- We practice a vibrant & energetic office culture and provide engaging team-building activities.
Job Type: Full-time
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Application Question(s):
- How much is your expected salary?
- Do you have own transport?
Experience:
- Retail Trainer: 2 years (Preferred)
Willingness to travel:
- 75% (Preferred)
Work Location: On the road