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Customer Service Team Lead - Level 2

Salary undisclosed

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Job Overview:

We are hiring Customer Service Agents with experience in the digital banking sector to handle customer inquiries, resolve issues, and provide an excellent customer experience.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat.
  • Assist customers with digital banking-related queries and troubleshoot issues.
  • Follow up on customer requests and ensure timely resolution.
  • Maintain accurate customer records and adhere to compliance guidelines.
  • Collaborate with internal teams to improve service delivery.

Requirements:

  • Minimum 3 year of experience in digital banking customer service
  • Strong communication and problem-solving skills.
  • Ability to handle high-volume customer interactions efficiently.
  • Familiarity with digital banking products and services.

Job Types: Permanent, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,500.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Work Location: In person