
Customer Service Team Lead - Level 2
Salary undisclosed
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Job Overview:
We are hiring Customer Service Agents with experience in the digital banking sector to handle customer inquiries, resolve issues, and provide an excellent customer experience.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat.
- Assist customers with digital banking-related queries and troubleshoot issues.
- Follow up on customer requests and ensure timely resolution.
- Maintain accurate customer records and adhere to compliance guidelines.
- Collaborate with internal teams to improve service delivery.
Requirements:
- Minimum 3 year of experience in digital banking customer service
- Strong communication and problem-solving skills.
- Ability to handle high-volume customer interactions efficiently.
- Familiarity with digital banking products and services.
Job Types: Permanent, Contract
Contract length: 12 months
Pay: RM3,500.00 - RM4,500.00 per month
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Work Location: In person