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Retail Operations Manager

Salary undisclosed

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The Retail Operations Manager oversees the end-to-end operations of all stores assigned, ensures store’s Standard Operating Procedures are followed and is empowered to make decisions on customers’ issues/service recovery. The incumbent is responsible for driving, analyzing, improving and achieving the store’s sales and service performance.

Responsibilities:

· Reviews and analyses daily, weekly and monthly sales performance and inventory level to recommend/implement action to drive sales to meet the corporate KPIs.

· Conducting all stores trainings and briefings.

· Being responsible for the attendance and leave related.

· Matters for employees and 3rd party staff in the stores.

· Engaging in innovation and productivity initiatives for all stores.

· Driving seamless customer experience across channels with market intelligence.

· Overseeing order fulfilment processes for customers both in stores and online business.

· Conducting regular stock take to ensure inventory accuracy and reconciliation of inventory discrepancies.

· Managing all stores operations in alignment to Corporate standards and adhere to corporate guidelines as set.

· Handling manpower and operational planning for the productive management of all stores assigned, including disciplinary, ad-hoc and annual performance reviews, hiring and termination decisions.

· Cascading and operationalising headquarters’ directives to all stores including execution of promotion campaign and materials.

· Participating in various work group meetings and activities.

Requirements:

  • At least 5 years of experience in Retail Industry.
  • Excellent knowledge in different functional areas of retailing management.
  • Ability to operate and prioritise in a fast paced and dynamic environment.
  • High adaptability to meet the changing needs of the business environment.
  • Strong leadership skills and experience in managing big teams and excellent command and control on the floor.

Benefits :

  • Medical benefits.
  • Staff purchase discounts.
  • Group Insurance Coverage.

Interested candidates, please apply online via indeed (attached with your recent passport size photo, as well stated your expected salary in your resume).

Job Types: Full-time, Permanent

Schedule:

  • Monday to Friday

Experience:

  • Retail Operations: 5 years (Preferred)

Work Location: In person