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Field IT Support - 6 months contract (renewable)

  • Full Time, onsite
  • Agensi Pekerjaan Recruit Excella Sdn. Bhd.
  • Butterworth, Malaysia
RM 2,300 - RM 2,500 / month

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*Fresh graduates welcomed to apply.

Key Responsibilities:

  • Daily preparation and verification of orders to ensure accuracy before delivery.
  • Daily servicing and repair of faulty devices, including hardware and network issues.
  • Daily delivery of orders to customers, ensuring timely and accurate fulfillment.
  • Daily monitoring and resolution of customer support tickets, providing timely responses and solutions.
  • Installation and configuration of machinery and equipment at client sites in the Northern region of Malaysia (Penang, Perlis, Kedah, Perak, and surrounding areas).
  • On-site support and training for clients, including hardware installation and front POS operations.
  • Testing and diagnosing hardware and network issues, both on-site and remotely.
  • Preparing customer image data for implementations and ensuring data accuracy.
  • Assisting in the setup and maintenance of office equipment and facilities within the Northwest region.
  • Conducting regular follow-ups with clients to ensure satisfaction and address any ongoing issues.
  • Participating in team meetings to discuss ongoing projects and share feedback.
  • Completing other ad hoc tasks as assigned by the department, within the Northern region of Malaysia (Penang, Perlis, Kedah, Perak, and surrounding areas).

Qualifications & Requirements:

  • Minimum education level Diploma
  • Basic understanding of IT
  • Possessing one's transport and a GDL license is an added advantage.
  • Willing to travel outstation when required
  • Customer-oriented
  • Required languages are English, Bahasa Malaysia & Mandarin.
  • Able to take initiative, be proactive at work, and be independent and problem-solving.
  • Able to multitask and commit to meeting deadlines.
  • Ability to work independently and be a good team player.
  • Good communication skills and ability to maintain good relationships with all levels of people

Job Type: Full-time

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay

Application Question(s):

  • Expected Salary
  • Current Salary
  • Notice period

Work Location: In person