A
Field IT Support - 6 months contract (renewable)
RM 2,300 - RM 2,500 / month
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*Fresh graduates welcomed to apply.
Key Responsibilities:
- Daily preparation and verification of orders to ensure accuracy before delivery.
- Daily servicing and repair of faulty devices, including hardware and network issues.
- Daily delivery of orders to customers, ensuring timely and accurate fulfillment.
- Daily monitoring and resolution of customer support tickets, providing timely responses and solutions.
- Installation and configuration of machinery and equipment at client sites in the Northern region of Malaysia (Penang, Perlis, Kedah, Perak, and surrounding areas).
- On-site support and training for clients, including hardware installation and front POS operations.
- Testing and diagnosing hardware and network issues, both on-site and remotely.
- Preparing customer image data for implementations and ensuring data accuracy.
- Assisting in the setup and maintenance of office equipment and facilities within the Northwest region.
- Conducting regular follow-ups with clients to ensure satisfaction and address any ongoing issues.
- Participating in team meetings to discuss ongoing projects and share feedback.
- Completing other ad hoc tasks as assigned by the department, within the Northern region of Malaysia (Penang, Perlis, Kedah, Perak, and surrounding areas).
Qualifications & Requirements:
- Minimum education level Diploma
- Basic understanding of IT
- Possessing one's transport and a GDL license is an added advantage.
- Willing to travel outstation when required
- Customer-oriented
- Required languages are English, Bahasa Malaysia & Mandarin.
- Able to take initiative, be proactive at work, and be independent and problem-solving.
- Able to multitask and commit to meeting deadlines.
- Ability to work independently and be a good team player.
- Good communication skills and ability to maintain good relationships with all levels of people
Job Type: Full-time
Pay: RM2,300.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
Application Question(s):
- Expected Salary
- Current Salary
- Notice period
Work Location: In person