Customer Services Representative

• DUTIES AND RESPOSIBILITIES

The position Customer Service Representative includes the following responsibilities:

1) Manage customer’s inquiries and requirement via calls, emails and direct contacts.

2) Prepare and submit quotations to customers.

3) Manage and track PO issued by customers.

4) Follow up with customers on recall with updated list before the calibration due date.

5) Understanding customers’ needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFQ).

6) Communicates with Technical Team and other related departments to ensure appropriate coordination and smooth delivery of calibration services for new and recall projects.

7) Coordinates with Business Development Executive to promote growth and value added support of MP to its customers to ensures that Micro precision meets customer commitments in terms of technical service, delivery and quality customer support

8) Generates reports for calibration recalls, new and existing accounts, schedules, PO, monitored status, sales reports and other updates.

9) Addresses critical customer concerns and builds good customer relationship

10) Works with the Departments in setting general goals and develop and implement plans to hit identified targets; recommends improvement to support current operation and related processes; collaborates with the team to achieve delivery schedule

11) Participates in different areas of training, company official activities and applies gained knowledge in the performance and improvement of covered functions.

12) Assists the accounting department in providing needed information for customer collections or invoicing and reports

13) Processes timely completion and safe keep of department files and documents and other sales materials

14) Observes safety precautions and quality standard in the performance of task and complies with the company directives and policies; observes proper communication practices and manages confidentiality of information within and outside the group

15) Executes and promotes impartiality and positive work environment at all times adheres with the Non-Disclosure and Non-Competition Agreement

16) Provides other administrative support needed in the regular operation of the department

17) Participates in the development of departmental policies, goals and objectives

• QUALIFICATION

Education

* Diploma in Business Administration or related courses

Knowledge, Skill and Ability

* Knowledgeable in customer service and computer applications

* Must have keen eye for quality and details

* Team player, trustworthy, flexible, service oriented & can manage priorities.

Experience

* Experience in customer service or related field.

Job Types: Full-time, Permanent

Pay: RM2,100.00 - RM2,700.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Perai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How long you experience in Customer Services?
• How long notice period?
• Willing to travel for customer visit?
• Do you own a transportation?

Education:

• Diploma/Advanced Diploma (Required)

Language:

• Mandarin (Preferred)
• English (Required)

Work Location: In person

Application Deadline: 05/12/2025
Expected Start Date: 05/12/2025