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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Quality and Process Improvement Lead - Operations, SG Marketplace

Salary undisclosed
Checking job availability...
Original
Simplified
Department Operations
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Oversee both DMS RR and ASG(L2RR team) from both BPO company PH (ePerformax) to ID BPO (VADS) until we fully transition to ID
  • Lead and mentor the QA and improvement team, fostering a culture of collaboration and continuous learning
  • Conduct regular and adhoc quality audits to ensure IH QA re-audit meet company standards and best practices.
  • Monitor individual OKR and team OKR so that it meet overall RR team target
  • Identify areas for improvement within RR process flow and suggest strategies to enhance efficiency, effectiveness, and user satisfaction.
  • Collaborate with cross-functional teams to implement process improvements with the aimed at streamlining operations and improving service quality.
  • Manage the agent transition from PH (ePerformax) to ID BPO (VADS)
  • Ensuring service quality remains unaffected during the transition, including agent case handling accuracy, buyer and seller CSAT, communication skills, and product knowledge.
  • Monitoring agents performance to identify key improvement areas and provide necessary training to ensure continuous progress.
Requirements:
  • At least 3 years of experience in QA Customer Service.
  • Possess critical thinking and problem-solving skills.
  • Self-starter with a strong sense of curiosity.
  • Previous work experience in a similar role as a Customer Service QA or in a BPO (Business Process Outsourcing) setting.
  • Good team player with a positive attitude and a strong sense of integrity and responsibility.
  • Exposure to a customer-oriented environment with a focus on delivering quality service.
  • Strong process orientation, with the ability to follow processes and adapt to changes.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
View Company