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Reservation Executive

  • Full Time, onsite
  • MINES BEACH RESORT by Tamara Concierge Group
  • Seri Kembangan, Malaysia
RM 2,500 - RM 3,000 / month

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Job Summary:

The Reservation Executive is responsible for handling all aspects of guest reservations efficiently and professionally. This role plays a key part in maximizing room occupancy and revenue while ensuring an exceptional guest experience from the first point of contact.

Key Responsibilities:

  • Handling of all incoming reservation inquiries (phone, email, online, in-person) promptly and professionally.
  • Process individual and group bookings accurately in the Property Management System (PMS).
  • Provide guests with accurate information about room types, rates, packages, and resort amenities.
  • Upsell room categories and resort services to maximize revenue.
  • Coordination with various department eg. Front Office, Housekeeping, and Sales departments for smooth operations and guest satisfaction.
  • Maintain up-to-date knowledge of room availability, special promotions, and seasonal offers from time to time
  • Respond to special requests and ensure they are communicated to the relevant departments.
  • To handle cancellations, amendments, and no-show charges as per the resort’s policy.
  • Preparation of daily reports related to reservations, occupancy, and revenue forecasting.
  • Ensure all guest profiles and booking details are accurately updated in the system.
  • Resolve any booking-related complaints or issues promptly and courteously.

Qualifications and Skills:

  • Diploma or Bachelor’s degree in Hospitality Management or related field preferred.
  • Proven experience (1–3 years) in reservations or front office operations, preferably in a hospitality industry
  • Proficiency in hotel management software (e.g., IFCA, PMS).
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Sales-oriented mindset with attention to detail.
  • Fluent in English and Bahasa; additional languages are a plus.
  • Office-based within resort premise
  • Open to Malaysian citizen only

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay

Work Location: In person