
F&B cum Operation Executive
RM 3,500 - RM 4,500 / month
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Store visitation and daily operations
- Conduct thorough outlet walk-throughs and operational observations. Ensure equipment and outlet are compliant with SOP standards.
- Verify POS updates, marketing promotions, new product launches, and display accuracy. Ensure online devices, memos, menus, and bunting/vacancy posters are current.
- Monitor outlet staffing, grooming, scheduling, labor costs, and overtime.
- Conduct outlet meetings and briefing on sales, P&L performance, QA audits, customer feedback, staff progress, marketing campaigns, team behavior, and leadership skills.
Operational Audit & Compliance
- Conduct internal cash audits with appropriate witnesses. Reconcile cash sales, bank-in amounts, voids, and outstanding balances.
- Review inventory control, wastage, stock book accuracy, and documentation. Ensure weekly stock takes (every Monday) are completed correctly.
- Conduct internal audits during each visit and report to AM.
- Assist with on-the-job training and facilitate ongoing training and refreshers for all levels of outlet staff align with AM guidance.
Customer Service & Maintenance
- Address customer feedback and internal store issues.
- Monitor staff behavior and professionalism
- Evaluate service speed and food/meals preparation time.
- Monitor and report maintenance issues
Planning & Performance Analysis
- Identify and address both internal and external factors affecting outlet performance.
- Optimize workflows, manage deadlines, and support people's development.
Requirements:
- Diploma/Certificate/STPM/SPM or any related field
- Able to converse in English, Bahasa Malaysia and Mandarin.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure in a fast-paced environment.
- Prior experience in F&B industry is preferred.
- Annual Leave
- KPI
- EPF / SOCSO / EIS