Customer Account Administrator
Job Title: Customer Account Administrator
Job Type: Full-time
Job Summary:
We are looking for a passionate, driven, and detail-oriented Customer Account Administrator to join our team. In this role, you will be responsible for managing client accounts with a focus on ensuring the accuracy of profit and loss, building strong client relationships, preparing insightful reports, and collaborating effectively with internal teams. We are especially interested in candidates who are eager to learn, grow, and contribute to the success of our clients and the company.
As an Customer Account Administrator, you’ll enjoy a flexible work environment, with 90% of your time spent working remotely and 10% dedicated to team bonding and in-person meetings.
Key Responsibilities:
- Financial Management (Profit and Loss Accuracy):
- Ensure the accuracy of profit and loss statements for each client account, ensuring that all financial records are accurate and up to date.
- Monitor and analyze account profitability, ensuring financial targets are being met.
- Collaborate with finance teams to resolve discrepancies, track revenue, and manage costs related to client projects.
- Provide clients with clear and accurate financial updates, including profit and loss insights, ensuring full transparency.
- Client Relationship Management:
- Serve as the primary point of contact for clients, ensuring high levels of satisfaction and effective communication.
- Build and maintain strong, long-term relationships with clients, understanding their needs and offering tailored solutions.
- Proactively identify opportunities to upsell or cross-sell additional services based on client needs and business objectives.
- Reporting and Analysis:
- Prepare and present detailed reports on account performance, financial metrics (including profit and loss), and other key deliverables.
- Track and analyze campaign performance, financial trends, and provide insights to clients to optimize strategies.
- Ensure all reporting is accurate, timely, and aligned with client expectations.
- Team Collaboration:
- Collaborate closely with internal teams (sales, marketing, finance, etc.) to ensure seamless service delivery and client satisfaction.
- Act as the liaison between clients and various departments, ensuring smooth communication and project execution.
- Provide support and guidance to junior team members, contributing to team success.
Desired Skills and Attributes:
- A strong passion for learning and a desire to grow professionally.
- Eagerness to take on new challenges and learn from experiences.
- Proficiency in Mandarin and/or Cantonese (preferred) to effectively communicate with clients and teams in relevant markets.
- Strong understanding of financial management, particularly in ensuring the accuracy of profit and loss (though prior experience is not required).
- Excellent communication and interpersonal skills.
- Ability to manage multiple client accounts and projects simultaneously.
- Strong analytical skills and attention to detail.
- Proactive attitude with a client-focused approach.
- Ability to collaborate effectively with internal teams to deliver on client objectives.
What We Offer:
- 90% work-from-home flexibility – Enjoy a remote working setup with occasional in-person meetings.
- 10% bonding and meeting time – Participate in team-building activities and in-person meetings to foster collaboration.
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and dynamic work environment.
How to Apply:
Interested candidates who are passionate about learning and eager to grow are invited to submit their resume and a cover letter outlining their motivation and enthusiasm for the role. We look forward to hearing from you!