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IT Operation Analyst

Salary undisclosed

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We are hiring an IT Operations Analyst whose primary role will be operational execution, data analytics, gap mitigation, and process improvement. Key Responsibilities: 1. Translate the HOD’s strategic insights and gap analysis into actionable operational improvements. 2. Support initiatives to close gaps in IT Management, GRC, Cybersecurity, and IT Support. 3. Provide analytical insights and data visualizations to support operational decisions. 4. Improve operational performance through continuous monitoring, reporting, and feedback loops. 5. Implement governance and compliance initiatives and monitor cybersecurity protocols. 6. Ensure timely follow-up and closure of risk mitigation activities. 7. Ensure effective support for business continuity plans through documentation, coordination, and scenario testing. 8. Facilitate resilience and rapid response during incidents and disruptions. 9. Serve operational roles in System Administration, IT Governance, Risk (GRC), Compliance, and Business Continuity to mitigate risks from key personnel dependencies. Requirements: • Bachelor’s degree in Information Technology, Computer Science, IT Audit, or a related discipline. • At least 8 years of experience in IT operations, data analysis, risk management, IT audit, and compliance. • Practical knowledge of IT governance, risk management, cybersecurity principles, and business continuity execution. • Strong proficiency in analytical and visualization tools (e.g., Excel, Microsoft Teams, Power BI, PowerPoint). • Familiarity with emerging technologies, including automation and analytics.