- Administer and monitor station within region control is in conformity to Malaysia's Civil Aviation Regulations (CAR 2016) and Local Authorities regulations pertaining to occupational health, operational safety and environment laws applicable to Malaysia Airlines (MAB), customer airlines and also the service providers.
- Track and monitor all stations within regions:a) Have all the mandatory and regulatory manuals and they are accessible and updated at all times.b) Ensure validity of training records at all times.c) Ensure stations have adequate staff with valid certificates to certify load sheets for Malaysia Airlines aircrafts.d) Track and monitor submission of conduct manual load sheet by all certified load controllers at least once a month and maintain its record for an audit purpose.
- Liaise with Station Heads at respective stations to ensure smooth handling of Malaysia Airlines (MAB) passengers, aircraft and cargo. Conduct periodical audits on ground handling agent's performances as per agreed timeline and on cargo operations to ensure full compliance to all regulatory requirements.
- Establish and implement monitoring and tracking mechanism on stations KPI to ensure highest possible quality of service , meet or exceed corporate target on OTP and customer satisfaction. Ensure that all information and/or circulars received from Head Office or from other sources are disseminated to staff and ground handling agents as well as cargo agents at your region with a record of acknowledgement by staff and handling agents.
- Manage and monitor safety and security implementation plan at international stations to ensure compliance to the safety requirements and organisational procedures, accurate reporting and recording of information.
Qualifications & Working Experience Skills & Knowledge
- Annual leave
- EPF
- SOCSO