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Customer Service

RM 2,000 - RM 2,500 / month

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We are seeking a friendly, reliable, and organized Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service through phone interactions, managing inquiries, and assisting with bookings.

Key Responsibilities:

  • Answer incoming customer calls in a professional and courteous manner
  • Handle customer inquiries, complaints, and feedback with patience and efficiency
  • Provide information about products, services, or bookings as required
  • Schedule and manage customer appointments or service bookings
  • Maintain accurate records of customer interactions and transactions
  • Work closely with other departments to ensure customer satisfaction
  • Follow up with customers to ensure issues are resolved and services are completed

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Expected Salary

Language:

  • Mandarin (Required)
  • Bahasa (Required)

Work Location: In person