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Customer Experience Specialist (Mandarin Speaking)

RM 3,000 - RM 3,500 / month

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Job Description

1. Tracking customer experiences across online and offline channels.

2. Respond to customer queries promptly and effectively via phone, email, social media, or chat applications.

3. Documenting processes as well as customer compliments and complaints.

4. Liaise with internal teams to ensure that gaps in the customer experience are plugged.

5. This is more than just customer service! You will be continuously adding value and finding ways to surprise and delight customers

Job Requirements

1. Love to delight customers

2. Great at problem-solving

Benefits:

  • Twice yearly bonus (6 month once)
  • Birthday Leave (1 extra holiday)
  • 13 days AL - 18 days AL (additional AL with every year of service)
  • Marriage Leave
  • Personal Accident Coverage
  • Growth Fund
  • Verdantflex Benefits A one size fits all package that you can use to claim almost anything! Examples: Medical Claims, Leisure Travelling, Fitness Gadgets , Spa/Massages etc.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Additional leave
  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Language:

  • Mandarin (Preferred)

Expected Start Date: 05/26/2025