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Executive Technical Support (Mandarin and Cantonese Speakers)

RM 3,500 - RM 4,500 / month

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The Responsibilities of the Role:

  • Executive Technical Support must have native proficiency in written, read and spoken English, Mandarin and Cantonese.
  • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
  • Determine the problem and provide a technical resolution within the contact or by dispatching for service.
  • Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
  • Always strive to meet and exceed customers’ needs and expectations.
  • Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
  • Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.
  • Demonstrate the required maturity to work from home/remotely under minimum supervision.
  • Expected to meet the Key Performance Indicators (KPI).
  • Degree, Diploma or an equivalent professional qualification.
  • Excellent command of spoken and written English, Mandarin and Cantonese.
  • Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
  • Understanding of desktop, laptop and tablet’s hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites.
  • 24 hours shift rotational.
    • Work Days: 5 days a week
    • Work Hour: 9 hours per day depending on roster.
  • Attractive Salary (RM3,500 – RM4,500).
  • Shift Allowance for selected shift.
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.