Front Desk Executive

Job Summary:

We are seeking a professional, detail-oriented, and proactive Front Desk Executive to join our healthcare team. This role is responsible for managing front desk operations while handling all aspects of insurance claims processing, from submission to follow-up. The ideal candidate will be the first point of contact for patients and ensure a seamless and efficient experience from registration to insurance reimbursement.

Key Responsibilities:

Front Desk Operations:

• Greet and assist patients in a friendly and professional manner.
• Handle patient registration, appointment scheduling, and inquiries.
• Maintain a clean, organized, and welcoming reception area.
• Manage incoming calls, emails, and messages.
• Collect and verify insurance information from patients at the time of registration.
• Prepare, verify, and submit insurance claims accurately and timely.
• Maintain all required documents and patient records related to insurance claims.
• Ensure compliance with insurance provider requirements and clinic protocols.
• Proactively communicate with insurance providers to track claim status.
• Follow up on delayed or denied claims and resolve issues to ensure timely reimbursement.
• Update patients regarding their claim status and guide them through the process if needed.
• Maintain a detailed log of all insurance submissions and follow-ups.
• Maintain proper filling of all documentations

Required Qualifications & Skills:

• Proven experience in a front desk or administrative role, preferably in a healthcare or clinic setting.
• Familiarity with insurance processes, terminology, and documentation is an added advantage.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in using clinic management software and MS Office tools.
• Ability to handle sensitive information with confidentiality and professionalism.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Working Days & Hours

Monday - Saturday

10am - 6.30pm

Job Type: Full-time

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

• Dental insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Overtime pay

Work Location: In person

Expected Start Date: 05/02/2025