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IT Manager

RM 7,500 - RM 9,000 / month

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Job Summary:
The IT Manager is a key driver in optimizing enterprise technology, ensuring seamless operation of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and integrated IT applications. This role combines technical expertise with user-centric support to enhance business efficiency, digital transformation, and cross-functional collaboration. You will troubleshoot complex issues, streamline workflows, and empower users through training and documentation, directly contributing to the organization’s operational excellence.

Key Responsibilities:

ERP System Management & Support

  • Serve as the primary point of contact for ERP system configuration, troubleshooting, and user support across all organizational levels.
  • Manage ERP security protocols, including user access controls, role assignments, and compliance with standards (e.g., GDPR, ISO).
  • Oversee data conversion, migration, and database schema management (e.g., SQL) to ensure data integrity and performance optimization.
  • Test and deploy ERP system upgrades, patches, and integrations with third-party tools (e.g., CRM, HRIS).

Application Support & Automation

  • Provide first-line support for assigned IT applications, resolving incidents and escalating complex issues to vendors when necessary.
  • Design and implement automated workflows using tools like Power Automate, Zapier, or scripting languages (e.g., Python) to improve operational efficiency.
  • Collaborate with IT teams to develop custom reports, dashboards, and analytics aligned with business needs.

Project Collaboration & Implementation

  • Partner with cross-functional teams on ERP/IT project lifecycles, including requirements gathering, system design, testing (UAT), and deployment.
  • Support future IT rollouts (e.g., cloud migrations, new modules) by contributing to planning, training, and post-implementation troubleshooting.

Documentation & Training

  • Create and maintain user guides, process manuals, and knowledge base articles for ERP systems and applications.
  • Conduct training sessions and workshops to enhance end-user proficiency and adoption of technology solutions.

Compliance & Best Practices

  • Monitor system performance, conduct audits, and implement disaster recovery plans to ensure uptime and data security.
  • Stay updated on ERP trends, compliance regulations, and industry best practices.

Qualifications:

  • Education: Bachelor’s degree in IT, Computer Science, Business IT, or related field. ERP certifications (e.g., SAP Certified Associate, Oracle NetSuite) are a plus.
  • Experience: Minimum 5 years in ERP support/administration, preferably with hands-on experience.
  • Technical Skills:
  • Proficiency in SQL, database management, and ERP modules (e.g., Finance, Supply Chain).
  • Familiarity with workflow automation tools, scripting, and ITIL framework.
  • Knowledge of integration APIs and cloud-based ERP solutions.
  • Soft Skills:
  • Exceptional problem-solving, communication, and customer service skills.
  • Ability to translate technical concepts for non-technical stakeholders.
  • Strong project management and collaboration skills.

Job Type: Full-time

Pay: RM7,500.00 - RM9,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • What is your expected salary?

Experience:

  • ERP systems: 1 year (Preferred)

Language:

  • Mandarin (Preferred)

Location:

  • Shah Alam (Petaling) (Preferred)

Work Location: In person