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Korean Speaker/ Mandarin Speaker

  • Full Time, onsite
  • Agensi Pekerjaan Elitez Malaysia Sdn Bhd
  • Shah Alam, Malaysia
RM 4,000 - RM 5,000 / month

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Responsibilities

  • Handle pre- and post-online booking inquiries, general questions, escalation support, and booking amendments/cancellations
  • Deliver exceptional customer service by providing accurate information and timely support
  • Collaborate with the team to meet KPI targets and service level agreements (SLA)
  • Maintain a positive, empathetic, and professional attitude in all customer interactions
  • Communicate effectively with customers across various channels (email, phone, chat, etc.)
  • Address and resolve customer complaints with care and efficiency
  • Keep detailed and accurate records of customer interactions, transactions, and feedback
  • Share insights and provide feedback to improve the overall customer service process
  • Ensure high customer satisfaction and deliver a professional support experience at all times.

Minimum qualification:

  • High School certificate or equivalent
  • Proficiency in Korean and English is required (both spoken and written)
  • Fresh graduates are encouraged to apply – a full training program will be provided
  • Willingness to work on rotational shifts (each shift is 9 hours, including a 1-hour lunch break)
  • Passionate about providing excellent customer service and eager to learn

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday
  • Rotational shift

Language:

  • Korean (Required)
  • Mandarin (Required)
  • English (Required)

Work Location: In person