Tim Hortons: Assistant Store Manager - Aeon Mall Shah Alam

Join Tim Hortons as a Assistant Store Manager and be part of our exciting brand launch in Malaysia!
Tim Hortons (Tims) is a beloved Canadian brand founded in 1964, that offers premium
coffee blends, freshly baked goods and sandwiches. We are committed to create a
welcoming environment that celebrates diversity and inclusion.
--

Job Responsibilities

• Oversee daily operations - includes inventory management, ordering, store organization and cleanliness
• Source, hire and onboard new employees. Coach for performance and address employee grievances
• Build a positive store culture that fosters teamwork and collaboration
• Plan and schedule shifts to ensure optimal store staffing
• Champion service excellence with the team. Role model and train employees to deliver great customer service
• Maintain rigorous quality control according to standards. Monitor product quality and consistency. Conduct regular store inspections to ensure compliance with regulations
• Drive sales and marketing initiatives to attract and retain customers. Lead team to promote limited-time offers, events and loyalty programs
• Prepare and manage store budget, monitor expenses and revenue. Review financial reports, propose and implement sales strategies
• Organize and deliver training to improve employees’ product knowledge, skills and service standards

Role Requirements:

• At least 04 years’ experience in the service industry with at least 3 years’ experience in a similar store managerial role
• Leadership experience in store operations, building effective teams and coaching for performance
• Basic understanding of financial management and budgeting
• Knowledge of local employment regulations, health and safety standards
• Willingness to work in a fast-paced environment and adapt to changes
• Willingness to engage in shift work, which includes work on weekends and PH

Tim Member Benefits

• 6-day work week
• Health and medical coverage
• Employee discount
• Store performance incentives
• Career development and progression pathways