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Duty Manager (Domestic Operations)

Salary undisclosed

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1) Maintain highest level of safety and security for all ground handling activities in accordance to company standards and procedures

2) Enforce compliance to set- standards through high productivity and efficiency to all Supervisors and Officers. Monitor and evaluate the performance of resources including new intakes, vendors, part-timers and to escalate non-conformance to management for follow up and improvement.

3) Authorize, monitor and control all related claims/ payment / staff overtime and related costs, in accordance to company CAAP and standards and procedures.

4) Plan and coordinate for the day’s flights, anticipating potential problematic areas and prepare for appropriate mitigation measures.

5) Monitor operations performance in accordance to the company KPI

Qualification & Experience

Degree in any related field with at least 2 years relevant experience in ground handling

Skills & Knowledge

Customer management skill to manage customer and relevant stake holders

Communication & Negotiations skills to manage customer and relevant stake holders

Leadership qualaties and is able to manage a large work force

Ground handling operation experience & SLA management

  • ANNUAL LEAVE
  • EPF
  • SOCSO