Senior Process Executive - Indonesian Language

Ability to work independently Experience with social networking (or similar programs) Internet Savvy Interested in social media and current events (trending topics, viral news etc.) Quick learner and adaptable to learn new processes, concepts, and skills Be organized and able to manage time and tasks efficiently Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard Have a neutral mindset towards different content that needs classification, regardless of the content itself Result-oriented, self-motivated, independent and inquisitive Able to thrive in a fast-paced and team oriented Excellent written, reading & spoken communications skills in Indonesian Language and understanding of local culture Good communications skills (English) Must have native Indonesian language proficiency; understand the culture very well Online community experience and exposure Experience with confidential information collection and management (preferable) Willing to work in 24x7 environment Should be comfortable working with explicit & sensitive content Ability to manage critical situations with minimum supervision Good interpersonal and communication skills Ability to perform in adverse situations 12 months+ relevant experience Additional responsibilities Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines Gaining full understanding and in-depth knowledge of client policies and guidelines Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images Identifying improvement opportunities and solutions to problems Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner Review the reported content within agreed turnaround times and standards of quality Recognize trends and patterns, and escalate issues outside of the established policies Use market specific knowledge and insights to spot and scope solutions to improve the support of user community Ensure on meeting daily KPIs Ensures that the process is followed correctly in Service Operations Ability to learn to work with customer internal tools Maintain a high degree of confidentiality while meeting strict deadlines