Process Executive – Indonesian Speaking

Process Executive is responsible for working as Operator for Basic Review. Associates will make an outbound call and review all the attributes provided following the Policy accordingly. Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics About the project: The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and zero escalation Role & responsibilities: Listing Review (Verify and review information as per policy and guidelines) Analyse the data, reviews, moderated and fixes relevant data, Resolves user reports and queries Basic Listing Review Listing verification. Identify spam trends and escalate to relevant teams Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets. Gather information via outbound calls to businesses Work collaboratively with the Team Leads Requirements: Excellent written, reading & spoken communications skills in English &/ Required Language (Indonesian native) and understanding of local culture Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines Great interpersonal Excellent attendance record Excellent timekeeping Possess the ability to work in a team environment as well as independently Sense of ownership and pride in your performance and its impact on the team. Experience in data analysis and reports (not mandatory) Have an extensive exposure to customer service (not mandatory) Set a healthy environment in the team and positive mind frame in the individual Ability to work in a fast-paced, constantly evolving environment Proven track record of exceptional performance and high productivity Quick learning and understanding of complex processes Candidate should be comfortable to work in normal working hours and work overtime