Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Support Executive (IT)

  • Full Time, onsite
  • Agensi Pekerjaan Smarttrend Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed
Checking job availability...
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Job Purpose: Resolve customer technical issues promptly and within SLA. Address customer change requests, such as reports and customizations. Ensure positive customer experience to enhance satisfaction. Prevent repeat complaints and ensure zero repeat issues. Document user guides for HRMS modules. Stay updated with statutory regulations and calculations for Malaysia, Singapore, Philippines, and Hong Kong. Principal Accountabilities: Troubleshoot and resolve technical issues per SLA. Guide customers with application functionalities, leveraging SQL skills to achieve zero repeat requests. Assist project teams with resolving technical functions efficiently. Communicate with Tech Development and Project teams to address customer issues. Ensure all support tickets are closed within SLA and escalate unresolved issues. Set up and deliver BLE Beacons according to confirmed orders from the sales team. Dimensions: Financial Impact: Timely response within SLA is critical to avoid penalties. Non-Financial Impact: Customer satisfaction from resolved tickets. Organisation Structure & Reporting Relationships: HOD: Customer Care Manager CCO: Chief Customer Officer Reporting directly to HOD and CCO. Working Relationships: Internal: Collaborate with Tech Development and Project Teams. External: Interact with customers (HR teams), ensuring a positive support experience. Maintain a friendly and calm response to customer queries. Complexities: SQL scripting challenges in resolving technical issues. Handling demanding and sometimes rude customers. Overloaded tasks, especially during month-end payroll processing. Decision-Making Authority: Decision: Resolve technical issues and manage customer interactions. Recommendation: Suggest additional training or hiring for improved support.