Public Area Attendant

• To provide cleaning service to guest rooms and respond to guest requests ensuring maximum guest satisfaction in accordance to Hotel established standards. • To clean guest floors and surrounding service areas in accordance to the standard required by our hotel. • To check and verify room status report. • To clean all assigned rooms and designated public area in accordance with the established procedure. • To provide turndown service in accordance with the established procedure. • Ensure that all requests by guests are attended to in a professional manner. • Be responsible for the care and maintenance of his/her work store, trolley and all equipment and ensure that all equipment and materials are left in the same place and correct manner at the end of each shift. • To ensure stock of supplies is adequately maintained and cleaning equipments are in good working condition. • Advise the office of any lost property and valuable and return these to the office as soon as possible. • Report any guest complaints, incidents of suspicious persons on the floor to the Team Leader Rooms. • Ensure a high standard of cleanliness of corridor and service areas. • To maximize recycling opportunities while it is not jeopardizing quality assurance. • To attend training on safety and security. To ensure all policies and procedures are adhered to. • To ensure and maintain all hygiene rules and regulations are strictly adhered to. • Strive to improve service performance.