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Mandarin Content Review (Trust and Safety) – Search Engine

RM 5,000 - RM 5,300 / month

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  • Handle and resolve all escalations/appeals from developers regarding actions taken on their apps.
  • Break down complex issues into clear and concise summaries for effective communication with developers and internal teams via email, bugs, and Hangouts.
  • Conduct in-depth research with meticulous attention to detail, demonstrating advanced comprehension and decision-making abilities.
  • Provide expert communication and display empathy for developers (end-customers) while mastering platform policies.
  • BA/BS degree (or 2 years relevant work experience in lieu of a degree).
  • 1-2 years of experience in written communication or customer-facing roles with strong analytical, troubleshooting, and problem-solving skills.
  • Proficiency in developer platforms and complex policies.
  • Experience with productivity suites and internal tools for external communication.
  • Ability to manage multiple priorities in a fast-paced environment and communicate effectively within a team.
  • Excellent written and verbal communication skills, especially when addressing complex issues.
  • 9 AM - 6 PM (Monday - Friday, based on serving country time zone)
  • 21st May (priority intake)
  • Leave: Annual and sick leave benefits.
  • Professional Development: Access to training opportunities for growth.
  • Career Advancement: Defined career progression paths.
  • Employee Engagement: Engaging staff activities and initiatives.
  • Allowance: Allowances provided.
  • Working Days: 5 working days per week.
  • Incentives: Attractive incentives offered.