Outlet Supervisor F&B Non Halal

Position: Outlet Supervisor Location: Elit Avenue, Bayan Lepas, Penang Employment Type: Full-Time Are you a motivated leader with a passion for the food & beverage industry? Join Hao Zhou Dao, Penang’s FIRST 24-hour porridge specialty restaurant, as our Outlet Supervisor! We’re looking for someone energetic, responsible, and ready to take charge of day-to-day outlet operations. If you enjoy working with people and thrive in a fast-paced F&B environment — this role is for you! Job Responsibilities: - Oversee daily outlet operations to ensure smooth, efficient, and high-quality service - Lead and supervise service crew (including scheduling, briefing, and training) - Maintain food quality, cleanliness, and excellent customer satisfaction - Handle customer feedback professionally and effectively - Monitor inventory levels, coordinate stock ordering, and ensure proper storage - Support recruitment, onboarding, and development of team members - Ensure all SOPs and safety standards are followed - Work closely with the management team to continuously improve outlet performance Requirements: - Minimum 3 years of experience in F&B or hospitality; supervisory experience preferred - Strong leadership and people management skills - Positive attitude, proactive mindset, and strong problem-solving abilities - Willing to work shifts, weekends, and public holidays - Good communication in Mandarin; proficiency in English is a bonus - Passionate about delivering exceptional service and food experiences Join us and grow with a brand that celebrates quality, culture, and porridge made with heart!