Customer Success Executive

• Take ownership of a select group of strategic customer accounts. • Cultivates strong, senior-level relationships within the customer’s organization, including engagement with key stakeholders. • Successfully onboard customers and help them define and achieve their adoption success criteria. • Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized. • Develop and maintain a Customer Success Plan for assigned accounts; outlining the customer goals, desired outcomes, and timelines, ensuring customers are receiving consistent experience throughout the entire customer journey. • Serves as a point of escalation for customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to ensure swift and effective resolution. • Capture the capabilities of HPE’s offerings and identify gaps related to customer use cases through a closed loop process for each step of the engagement life cycle. • Drives upsell sales motion in the assigned account base, identifying and closing new expansion opportunities. • Identify Cross-Sell opportunities and collaborate with Sales Specialists to pursue.