CUSTOMER SERVICE OFFICER

Key Responsibilities:

1. Storage Control

• Coordinate and monitor the movement of goods into and out of storage facilities.
• Maintain accurate inventory records and ensure data is updated in the system (e.g., warehouse management system, Asolute).
• Liaise with warehouse staff to ensure proper placement, labelling, and tracking of items in storage.
• Generate daily, weekly, and monthly inventory reports for internal and client use.
• Alert relevant departments or clients regarding low or overstocked inventory.
• Ensure all storage activities comply with safety, cleanliness, and SOP standards.

2. Transloading Operations

• Plan and coordinate the unloading of inbound shipments and the reloading onto outbound transport.
• Ensure accuracy in transloading documentation such as delivery orders, packing lists, and shipment labels.
• Communicate with transporters, freight forwarders, and warehouse staff to ensure smooth scheduling and execution.
• Monitor turnaround time of containers/trucks and resolve any delays or discrepancies.
• Support customs clearance documentation where necessary.

3. Customer Support

• Act as the main point of contact for clients regarding storage and transloading inquiries.
• Respond to customer inquiries promptly via phone, email, or system updates.
• Provide timely updates to clients on the status of their goods or shipments.
• Investigate and resolve complaints or discrepancies related to goods handling, damage, or delays.
• Build strong client relationships through proactive communication and support.

4. Documentation & System Entry

• Prepare and verify documents such as Goods Received Notes (GRN), Delivery Orders (DO), and Job Sheets.
• Ensure all data entries into systems are accurate and timely.
• Assist in audits by providing necessary documentation and records.

5. General Coordination

• Collaborate with internal departments including logistics, warehouse, billing, and accounts.
• Ensure compliance with company policies and customer service standards.
• Assist in process improvements and efficiency enhancement initiatives.

Requirement:

1. Education & Qualifications

• Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Relevant certifications in customer service, warehousing, or logistics operations are an added advantage.

2. Experience

• Minimum 1–3 years of working experience in customer service, warehouse coordination, or logistics operations.
• Experience handling storage control, inventory tracking, or transloading operations is preferred.
• Familiarity with dealing directly with clients, transporters, or freight forwarders in a fast-paced environment.

3. Technical Skills

• Proficient in using Warehouse Management Systems (WMS), inventory systems, or ERP tools (e.g., Asolute).
• Good knowledge of documentation processes such as GRN, DO, packing lists, and job sheets.
• Comfortable using Microsoft Office Suite (Excel, Word, Outlook) for reporting and communication.
• Basic understanding of logistics workflows, including customs documentation and container/truck scheduling.

4. Communication & Interpersonal Skills

• Strong written and verbal communication skills in English (additional languages are a bonus).
• Customer-oriented with a friendly and professional demeanor.
• Able to build and maintain strong client relationships through responsive and proactive communication.
• Good interpersonal skills to coordinate with internal teams and external stakeholders.

5. Organizational & Analytical Skills

• Highly organized with great attention to detail to ensure accurate data entry and reporting.
• Ability to multitask, manage priorities, and work under pressure to meet deadlines.
• Problem-solving mindset to handle client complaints or shipment discrepancies effectively.

6. Other Requirements

• Willingness to work in a warehouse/logistics environment and occasionally support ground operations.
• Knowledge of standard operating procedures (SOPs), safety, and compliance practices.
• A team player who is adaptable, proactive, and eager to learn and support process improvements.

Job Type: Full-time

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Port Klang: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer Service & Sales: 2 years (Required)

Language:

• English (Preferred)
• Bahasa (Preferred)

Location:

• Port Klang (Preferred)

Work Location: In person