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Outlet Supervisor

RM 2,500 - RM 3,500 / month

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Position: Outlet Supervisor (F & B Non Halal)

Location: Elit Avenue, Bayan Lepas, Penang

Employment Type: Full-Time

Are you a motivated leader with a passion for the food & beverage industry? Join Hao Zhou Dao, Penang’s FIRST 24-hour porridge specialty restaurant, as our Outlet Supervisor!

We’re looking for someone energetic, responsible, and ready to take charge of day-to-day outlet operations. If you enjoy working with people and thrive in a fast-paced F&B environment — this role is for you!

*Job Responsibilities:*

- Oversee daily outlet operations to ensure smooth, efficient, and high-quality service

- Lead and supervise service crew (including scheduling, briefing, and training)

- Maintain food quality, cleanliness, and excellent customer satisfaction

- Handle customer feedback professionally and effectively

- Monitor inventory levels, coordinate stock ordering, and ensure proper storage

- Support recruitment, onboarding, and development of team members

- Ensure all SOPs and safety standards are followed

- Work closely with the management team to continuously improve outlet performance

*Requirements:*

- Minimum 3 years of experience in F&B or hospitality; supervisory experience preferred

- Strong leadership and people management skills

- Positive attitude, proactive mindset, and strong problem-solving abilities

- Willing to work shifts, weekends, and public holidays

- Good communication in Mandarin; proficiency in English is a bonus

- Passionate about delivering exceptional service and food experiences

Join us and grow with a brand that celebrates quality, culture, and porridge made with heart!

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Weekend jobs

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Are you willingness to work on shift

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • F&B Supervisor: 3 years (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person

Expected Start Date: 06/01/2025