
Service Desk Specialist (Japanese & Mandarin Language)
RM 5,000 - RM 8,000 / month
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Tasks:
- Provide remote L1 Support to End Users;
- Analyzing problem & putting correct resolution in place;
- Troubleshooting and relating resolution procedures to non-technical end- users,
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
- Monitoring the correct timelines (SLA)
- Contact with the end user via phone, e-mail & chat,
- Providing input toward Knowledge base maintenance.
Requirements:
- Fluent Japanese, Mandarin and good English;
- JLPT N2 or N1 for Japanese language;
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
- Able to work on shifts (7:00 - 19:00) Mon-Fri
- Enter office once a month after confirmation of probation (6 months)
**Fresh Graduate are encouraged to Apply
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM5,000.00 - RM8,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Professional development
- Work from home
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Holidays
- Monday to Friday
- Rotational shift
Application Question(s):
- What is your notice period?
- What is your expected salary?
- What is your current salary?
Language:
- English (Required)
- Japanese (Required)