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Reservation Executive
RM 2,000 - RM 3,000 / month
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Job Description:
Urban Living Residency is seeking a detail-oriented and customer-focused Reservation Executive to manage and process reservations for our hotel. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to ensure seamless booking experiences for our guests.
Key Responsibilities:
- Handle and process room reservations via phone, email, and online platforms.
- Assist customers with inquiries regarding room availability, rates, and special offers.
- Update and maintain accurate records in the reservation system.
- Coordinate with the Front Desk and Housekeeping teams to ensure smooth guest check-ins.
- Handle booking modifications, cancellations, and last-minute reservations.
- Upsell services and amenities to enhance the guest experience.
- Provide accurate information on hotel facilities, services, and local attractions.
- Resolve any reservation-related issues promptly and professionally.
- Prepare daily reservation reports and assist in occupancy forecasts.
Requirements:
- Education: Minimum Sijil Pelajaran Malaysia (SPM) or Diploma in Hospitality Management, Tourism, or related field is an advantage.
- Proven experience in a reservation or front office role, preferably in the hospitality industry.
- Strong customer service and communication skills.
- Proficient in using reservation systems or hotel management software.
- Ability to work in a fast-paced environment with attention to detail.
- Fluent in English and Bahasa Malaysia; knowledge of other languages is a plus.
- Flexible with work hours, including weekends and public holidays.
What We Offer:
- Competitive salary package.
- Opportunity to work in a dynamic and growing team.
- Discounts on hotel services.
- Career growth opportunities within Urban Living Residency.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,000.00 per month