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Reservation Executive

RM 2,000 - RM 3,000 / month

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Job Description:
Urban Living Residency is seeking a detail-oriented and customer-focused Reservation Executive to manage and process reservations for our hotel. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to ensure seamless booking experiences for our guests.

Key Responsibilities:

  • Handle and process room reservations via phone, email, and online platforms.
  • Assist customers with inquiries regarding room availability, rates, and special offers.
  • Update and maintain accurate records in the reservation system.
  • Coordinate with the Front Desk and Housekeeping teams to ensure smooth guest check-ins.
  • Handle booking modifications, cancellations, and last-minute reservations.
  • Upsell services and amenities to enhance the guest experience.
  • Provide accurate information on hotel facilities, services, and local attractions.
  • Resolve any reservation-related issues promptly and professionally.
  • Prepare daily reservation reports and assist in occupancy forecasts.

Requirements:

  • Education: Minimum Sijil Pelajaran Malaysia (SPM) or Diploma in Hospitality Management, Tourism, or related field is an advantage.
  • Proven experience in a reservation or front office role, preferably in the hospitality industry.
  • Strong customer service and communication skills.
  • Proficient in using reservation systems or hotel management software.
  • Ability to work in a fast-paced environment with attention to detail.
  • Fluent in English and Bahasa Malaysia; knowledge of other languages is a plus.
  • Flexible with work hours, including weekends and public holidays.

What We Offer:

  • Competitive salary package.
  • Opportunity to work in a dynamic and growing team.
  • Discounts on hotel services.
  • Career growth opportunities within Urban Living Residency.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month